term of Service
OVERVIEW
By using, accessing, or purchasing from this website (hereinafter referred to as the "Site"), you acknowledge that it is owned and operated by Piacere Co., Ltd. (hereinafter referred to as "Piacere"), and you agree to read, understand, and agree to the following Terms of Service (hereinafter referred to as the "Terms"). If you do not agree to these Terms at any time, please refrain from using this Site. Piacere reserves the right to revise these Terms at any time without notice. Please review these Terms periodically. As a condition of using this Site, you agree that you are at least 18 years old or are using the Site under the supervision of an adult or guardian and have the authority to enter into a legally binding agreement. We grant you a personal, limited, non-transferable, non-exclusive license to access and use the Site via a browser. Piacere reserves the right to modify the products and services available on the Site, establish rules and restrictions on Site usage, and limit access to part or all of the Site without notice. We reserve the right to revoke your access at any time for any reason, without notice, due to a violation of these Terms. Piacere reserves the right to change these Terms of use at any time without notice. By using or accessing any part of the Site, you accept these Terms without limitation or qualification. If you do not agree with any of these Terms, you may not use any part of the Site. Price information on this Site is subject to change without notice. Additionally, we reserve the right, in our sole discretion and without notice to you, to modify, suspend, or discontinue any aspect of the Site, and we will not be liable to you or any third party for such actions. We may also establish rules and restrictions on Site usage or limit access to part or all of the Site without notice or penalty. Your continued use of the Site will constitute your acceptance of any such changes.
1.USE OF THE WEBSITE
We grant you permission to access and use the Site for your personal use, and to copy, distribute, and transmit the content of this Site only to the extent that such copying, distribution, and transmission is automatically done through your browser software incidentally to using the Site for your personal use. No mechanized or other systematic process for harvesting information from this Site for any purpose, including without limitation, any commercial purpose, is permitted. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Site is strictly prohibited, unless authorized in writing. You further agree not to change or delete any proprietary notices from materials downloaded from this Site. You may print a copy of the information displayed on this Site for your personal use. That means, that except as set forth above, you may not modify, reformat, copy, display, distribute, transmit, publish, license, create derivative works from, transfer or sell any information obtained by your use of this Site. This restriction means, among other things, that you may not mirror on your own website any portion of this Site or display through your own website any results pages or other information from this Site without express written permission. For the avoidance of doubt, you acknowledge and agree that your access to and use of the Site does not give you any right to use the name, likeness, image, signature, biographical information or any other rights of publicity or intellectual property of our celebrity spokespersons found on the Site. We reserve the right to change any information, features and functions of the Site without prior notice. We may deny you access to all or part of the Site without prior notice if you engage in any conduct or activities that we determine, in our sole discretion, violate this Agreement, our rights or the rights of any third party. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and Piacere has no obligation to investigate the authorization or source of any such access or use of the Site. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Piacere of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. You may receive emails regarding your account or promotions for special offers, including third-party offers.
2.REGISTRATION AND MEMBERSHIP
Monthly boxes from Piacere and other subscription boxes are shipped to the provided address. You may receive emails regarding your account, promotional offers, including third-party offers. You can cancel your membership at any time free of charge. For further details, please contact
3.PAYMENTS and BILLING
As a Member, you agree to the following benefits and Terms: You must provide us with accurate contact and payment information, including name, shipping address, and credit or debit card number. Please make sure to keep this information up to date at all times. We save your payment information for ease of future shipments and charges. All such personal information is subject to the Privacy Policy. Piacere may add an additional charge to your subscription in the case of worldwide shipment disruption (such as a global pandemic, natural disaster, etc.) when normal shipping methods are not possible. In such cases, Piacere may be required to upgrade your shipping method to a higher class — unless you make a request to opt-out of the shipment upgrade prior to the charge. You are responsible for any fees or charges your issuing bank or credit card provider may charge you. If your payment to us is returned for any reason, we may bill your account again directly and seek payment by another method including a mailed statement. Any account changes made after the last day of each month should not be expected to reflect on the subscription until the following shipping period. In an effort to get boxes to our subscribers as soon as possible, we begin processing shipments prior to the signup cutoff. As a result, all address updates must be made within 48 hours prior to the subscription renewal date (see “Your Subscription Contract” below for renewal date information) to ensure they are correctly reflected on your shipment. Our shipping service does not include the forwarding with your mail to an updated address. Any forwarding fees incurred will not be reimbursed or credited to your subscription. Any amount paid for the boxes and services are final and non-refundable.
4.YOUR SUBSCRIPTION CONTRACT
You acknowledge that your subscription includes initial and recurring payments, and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically renewed at the current subscription rate. To cancel your subscription at any time, please contact info@tamate-bako.comat least 48 hours before your next scheduled renewal date. All subscriptions are renewed on the same day as the signup date. Any changes to your subscription will take effect on the next renewal date. Upon cancellation, you may use your subscription until the end of the current subscription period. Piacere may submit periodic charges (e.g., monthly) without further authorization from you until you provide prior notice of termination. If you cancel your subscription, you will not receive a refund for any portion of the subscription fee paid for the current subscription period. Resuming a subscription will automatically generate an invoice for new orders under your current plan.
5.SHIPPING
Insurance: All boxes that ship with a trackable shipping option are automatically covered by insurance.
Cases covered by insurance:
1.In the case of theft, boxes that are stolen can be replaced in the event that evidence is provided from the shipping company showing that they acknowledge that the box has been misplaced or stolen.
2.Damaged boxes due to natural disasters i.e. fires, floods, hurricanes, etc.
3.Missing or damaged boxes due to mishandling by your local courier.
Please note, boxes that are not received due to an incorrect shipping address, or that are intentionally declined by the subscriber are not eligible for replacement.
Missing or Damaged Items
1.Missing items - this case refers to when your box arrives safely and physically intact, but it is missing one or more of the items listed inside the included booklet.
2.Damaged items - this case refers to when your box arrives safely and physically intact with all items listed in the booklet included but one or more of the items are damaged, or expired in the case of perishable items.
3.All missing or damaged items must be reported within 7 days after you receive your box to qualify for either a replacement or refund based on product availability. If the missing product is available, a replacement will be shipped and a refund will not be considered. You are required to include the evidence outlined below when you submit a report in order for our support team to expedite a resolution:
4.Pictures of all sides of the box (applies to both missing and damaged item cases)
5.Pictures of all items received in the box (applies to both missing and damaged item cases)
6.Pictures of individual items, clearing showing the damage in question (applies to damaged item cases)
Damaged items will then be reviewed by a support agent and a replacement or refund will be issued only for damaged products. This does not cover or include damage to the packaging of said item. Blemishes to packaging will not be considered as part of a damaged item.
Returned Boxes Policy - Returned boxes will be reshipped with an additional re-shipping fee, unless the box has been returned due to our own mistake. Boxes that have been returned due to an incorrect shipping address/incomplete shipping address are not eligible for refunds.
This policy can be updated at any time, without prior notice, and is applicable immediately and retroactively for all subscriptions and subscribers.
6.REGISTRATION AND MEMBERSHIP
Monthly boxes from Piacere and other subscription boxes are shipped to the provided address. You may receive emails regarding your account, promotional offers, including third-party offers. You can cancel your membership at any time free of charge. For further details, please contact
6.ALLERGEN INFORMATION
Allergy information regarding the products we provide is printed on the packaging of each item in Japanese, in accordance with Japanese laws and standards. We do not guarantee that all products are free from allergens. Please consume or use them at your own discretion
7.COPYRIGHT
The technology underlying and all content included on the Site, including but not limited to text, graphics, or code, is protected by copyright as a collective work under Japan and other copyright laws. We do not investigate to determine if such works are accurate nor can we provide assurance that all such works are free of typographical errors. We cannot guarantee that the information displayed on this Site is 100% accurate.
8.USER GENERATED CONTENT
By sharing, submitting, and uploading any of your data, including but not limited to photographs, images, video, music, art, or comments, you grant Piacere a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, prepare derivative works of, display, and perform your user data in any legal manner for the benefit of Piacere. You acknowledge and agree that you are solely responsible for all the user data that you make available through Piacere. Accordingly, you represent and warrant that: (1) you have all rights, licenses, consents, and releases necessary to grant Piacere the required rights to disseminate any user data, (2) neither your data nor your posting, uploading, publication, submission, or transmittal of this data or Piacere's use of your uploaded data (or any portion thereof) on, through, or by the means of Piacere will infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights or rights of publicity or privacy or result in the violation of any applicable law or regulation.
9.WARRANTY DISCLAIMER
Unless otherwise specifically provided, the site and the products offered on the site are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, Piacere disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Piacere does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. Piacere does not make any warranties or representations regarding the use of the materials on the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Applicable Law may not allow limitations or exclusions on warranties, so the above limitations may not apply to you.
10.LIMITATION OF LIABILITY
Piacere or its celebrity spokespersons shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the site or materials provided through the site.
11.TAXES
The total price includes the price of the product plus any applicable sales tax. State and local sales tax are based on the shipping address and the sales tax rate in effect at the time of purchase. Taxes will be charged in states and other territories where goods sold over the internet are taxable. Piacere is not responsible for import taxes, customs duties, and other taxes levied by local authorities.
12.NOTICE
piaecere may deliver notice to you by means of e-mail, a general notice on this Site, or by other reliable method.
13.USE OF SITE
Use of the Site for any illegal or unauthorized purpose is strictly prohibited.
14.INDEMNIFICATION
You agree to indemnify, defend, and hold harmless piacere, tamate-bako, and their affiliated staff from and against all losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms, or any activity related to the use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
15.PRIVACY
Your registration data and other information are subject to our Privacy Policy. Please understand that the technical processing and transmission of this site may involve (a) transmissions across various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
16.THIRD-PARTY LINKS
Piacere may provide links to third-party sites to offer additional value to visitors. However, Piacere does not control these linked sites, which have their own privacy and data collection practices. Access to linked sites is at your own risk. Nonetheless, Piacere strives to protect the integrity of its own site and the links placed upon it, and welcomes feedback regarding our site and linked sites alike, including if a specific link is not working.
17.TRADEMARKS
All trademarks, service marks, and trade names used on this site, belonging to TAMATEBAKO or their respective owners, are trademarks or registered trademarks of TAMATEBAKO or their respective owners.
17.MISCELLANEOUS
These terms constitute the entire agreement between you and Piacere concerning the use of this site. The course of conduct between the parties or trade practice shall not modify these terms. Piacere may assign its rights and duties under this agreement to any third party at any time without notice to you.